DUDU-OSUN Black Soap (150g)

Delivery

FaithVic aims to process and dispatch all orders as quickly as possible. Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location and the shipping method selected at checkout.

For fresh and perishable food items, we take extra care in packaging to maintain quality during transit. Customers are advised to ensure someone is available to receive the delivery upon arrival.

Delivery fees and estimated delivery times will be displayed at checkout.

Perishable Food Items

Due to the nature of fresh and perishable foods, these items cannot be returned or refunded once they have been delivered, unless the product arrives damaged, spoiled, or incorrect.

If there is an issue with your order, please contact us within 24 hours of delivery with clear photos of the product and packaging.

Non‑Perishable Items (Dried Foods, Hair & Body Products)

Non‑perishable items may be eligible for return within 7 days of delivery provided that:

• The item is unused and unopened
• The item is in its original packaging
• Proof of purchase is provided

Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery. We will review the issue and arrange a replacement or refund where applicable.

Contact Us

For delivery or return inquiries, please contact our customer support team with your order number and details of the issue.

1. General

These trading conditions apply to all purchases made from FaithVic. By placing an order with us, you agree to the terms and conditions outlined below. FaithVic operates in Sweden and delivers products across Sweden.

2. Prices and VAT

All prices displayed on our website are listed in Swedish Krona (SEK) and are inclusive of VAT in accordance with Swedish tax regulations. Any applicable delivery fees will be clearly shown at checkout before the order is completed.

3. Orders and Payment

Orders can be placed through our website. Once an order is placed, you will receive an order confirmation by email. Payment must be completed at checkout using the available payment methods provided on the website.

FaithVic reserves the right to cancel or refuse any order in cases of pricing errors, product availability issues, or suspected fraudulent activity.

4. Product Availability

We strive to keep all products in stock; however, availability may vary, especially for fresh and perishable food items. If a product becomes unavailable after an order is placed, we may contact you to offer a replacement, partial refund, or order cancellation.

5. Delivery

FaithVic delivers within Sweden. Delivery times may vary depending on location and product type. Fresh and perishable items are carefully packed to maintain quality during transit.

Customers are responsible for providing correct delivery information and ensuring someone is available to receive the order when necessary.

6. Perishable Products

Due to the nature of fresh and perishable food products, these items must be handled promptly upon delivery. FaithVic cannot guarantee product quality if delivery is delayed due to customer unavailability.

7. Returns and Complaints

Returns and complaints are handled according to our Delivery & Return Policy. Customers must report damaged, incorrect, or missing items within the stated timeframe after delivery.

8. Liability

FaithVic is not liable for delays or issues caused by circumstances beyond our control, including but not limited to transport disruptions, extreme weather, or other unforeseen events.

9. Changes to Terms

FaithVic reserves the right to update or modify these trading conditions at any time. The terms applicable to your purchase will be those in effect at the time of your order.

10. Contact Information

For any questions regarding these trading conditions, customers can contact FaithVic customer support through the contact details provided on our website.