1. Perishable Products (Fresh Food)
Due to the nature of fresh and perishable food items, these products cannot be returned or refunded once delivered, unless the item arrives damaged, spoiled, or incorrect.

Customers must report any issue within 24 hours of delivery and provide photos of the product and packaging.

If the issue is confirmed, FaithVic will offer a replacement or refund where applicable.

2. Non‑Perishable Products
For dried foods, hair products, and body products, returns may be accepted within 7 days of delivery if:

• The item is unused and unopened
• The item is in original packaging
• Proof of purchase is provided

Return shipping costs may apply unless the item was incorrect or defective.

3. Incorrect or Damaged Items
If you receive a wrong or damaged product, please contact us within 24–48 hours of receiving your order.
Once verified, FaithVic will cover the cost of replacement delivery or refund.

4. Refund Processing
Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment provider.